How do I reset my PS4 without losing data?
Unplug the power cord from the back of the PS4, wait 60 seconds, plug back in, turn on. This does a soft reset and fixes most issues of this type, and is most likely what support will tell you to do.
How do I reset my PS4 to a new owner?
Initializing your PS4 will wipe out everything stored on it, that includes games data, apps, users data, system settings, and credit card details. However, your account info will still be safely stored on the servers and your local drive after initialization.
How do you soft reset a PS4?
Do I keep my games if I factory reset?
Does initialize PS4 delete everything?
What happens if you reset your console?