How do you respond to emotional responses?
Let the other person know you're there to listen.
Try saying something like, "I'm here for you," "You're not in this alone," or, "You can talk to me about anything."
How do you respond to an emotional message?
It's important to remember that you don't have to apologize for who you are or how you feel. Your feelings are valid, and you have every right to feel them. So, the next time someone tells you that you're too sensitive, respond with a firm, “I appreciate your perspective, but my sensitivity is a part of who I am.